I am delighted with the service I received and the quality of my ring. I spoke with Jim several times before making any decisions; he was patient and very thorough. He did an excellent job of shaping expectations and then exceeding them. Thank you so much for making this such a painless process!.
Karen
Sorry....I just had to write another one!
Tonight is the big night! I am going to pop the big question. I asked my father, who is a pastor and former jeweler, to bless the ring. He opened the box, took out his magnifying glass, inspected the ring, and then said to me, "this is one of the most beautiful rings I have seen in my life and all the stones match..." Jokingly he looked at me and said, " I dont need to pray over this as it looks like it came from HEAVEN.
If you are looking for a ring, look no further. FINALLY A COMPANY YOU CAN TRUST.
Jim, again, thank you for all your hard work.
A. Jones
Stop the press!!! Your look is over!!! I recently bought a diamond engagement ring set from Secret Diamond and was blown away with what I received. I received a ring that was far beyond my expectations.
I opened the box right in the Fedex depot and the ring drew the attention of all the employees...even the MEN!!! The diamonds, I mean all the diamonds, even the little ones down the sides EMITTED so much "FIRE" or in other words, these diamonds literally illuminated when the lights hit them. The goldsmith work was immaculate and I received the ring in a timely, professional manner.
But that's not all. The ring comes with a certification/appraisal report. I took the ring to get another appraisal and both appraisals matched. This is very important because the naked eye cannot tell the difference between F or G color, nor the difference between VS1 - SI1 clarity. BUT WITH THESE GUYS, you get what they said you got. BRILLIANT!!! Actually, I received a higher appraisal value!!!
Jim, and all you of Secret Diamonds, thank you! You have made this first pivot step in my life a memorable one.
BUY SECRET DIAMOND! JIM --- YOU ARE THE MAN!
THANK YOU.
A. Jones
I had browsed your website a few months ago and had even spoken to you on the phone. You were very helpful!!! I felt so comfortable with you that I left all of your information for my boyfriend (now fiance'). He browsed your site and spoke with you several times, from what he told me. He proposed and the ring is absolutely amazing!!! We are sooooo happy with the ring and we look forward to working with you again for the wedding band. I thank you for making me my favorite piece of jewelery. And, Mike thanks you for making everything so easy for him.
Mary Ann ~ soon to be Mr. & Mrs. Williams
First of all, Jim at Secret Diamond is a great help. He got me through the entire engagement process. When I received the ring...wow! It was truly spectacular. We got twice the ring as our friends, for half the price! Jim also followed up, and made sure I knew what I was doing. He made sure that I got the ring insured, and even helped me find a steam cleaner for my home. My fiance and I love it, and I would recommend Secret Diamond to anyone!!
Casey
Just wanted to let you know that I am now wearing 4 carats worth of "bling". My heart stopped when my fiance presented me with the ring. It looks like it was specially designed for me. My friends can't believe how it shines and sparkles. Thanks to your web-site, my fiance was able to get the ring he always wanted for me. Thank you again Jim.
Toni
Thanks to Secret Diamond, I found the perfect ring for the perfect girl. I am not even sure it mattered that I was the one asking when she saw the 2.15 Ct. diamond ring. The staff was extremely eager to help and only added to the pleasure of doing business with them. I couldn't be more pleased and have already been putting their name out as my number one recommendation for diamond jewelry. Thanks for everything!
James
Thank you so much for getting our ring to us on Friday, 3 days sooner than we were expecting it. It took my breath away when I opened the package, I cried! The poor fedex man had to witness it too! ABSOLUTELY STUNNING. It was a wonderful experience working with you. I can't wait to pick out an anniversary ring :) Thank you again, we will never forget!!!
Terry and Tom
Dear SecretDiamond:
Now that the dust has settled from all the in & out-of-state engagement parties & the outstanding wedding ceremony (as well as our return from a great Honeymoon), I finally can sit down and write a few words.
There can be nothing but praise for you and Secretdiamond.com. First and foremost let me say the diamonds you helped Gloria and I with are really spectacular! That is not my opinion ...but rather everyone who has seen them!Many people have not seen a "D" diamonds ..and when it is placed next to other diamonds ... our diamonds are just so clearly different & superior! (By the way it was your suggestion to go with that quality ...and while I was a bit of a skeptic at first ..in the end it was the right suggestion and not really much more expensive either! You did a good job of searching the market for us)
The ring makes Gloria feel ...well...you know ...so much more ...important. I can tell you ...women love diamonds!!
But one big difference for me was the way you showed an interest in helping us choose and then design a diamond engagement ring..I am no expert on Diamonds and in addition to negotiating with you I had also been talking with several diamond merchants both here in Washington DC and New York as well.
I wanted a good value for my hard earned money.
Of all the people, only you, in the end gave me the value I wanted and you were also always available to talk Gloria and I through some detailed design issues ..and without fail ..your experience proved to be on the mark. In the end ...your recommendation to include the wedding band to match the rings' setting was the clincher!
I really want to thank you again ...for all your help ...and sincerity and interest in helping make Gloria's' diamond ring...It made for part of the beginning of a great marriage!!!
Thanks again
John B. N.
During the exchange of rings during our wedding ceremony my
husband Christopher suprised me with my GORGEOUS GORGEOUS RING he
purchased from you, called Beyond Words. It made my mouth drop!!Ever
since our marriage I have been getting complements on top of
compliments on my ring!!! I feel like a movie star! Thanks Jim!! I
LOVE MY RING!!
Mechelle
My fiancee and I spent a great deal of time looking for the perfect ring. We found it at Secret Diamond.
We had the usual level of concern about making a large purchase through a website- let me say up front that our experience throughout the process was nothing short of outstanding in every way. Jim is a saint. He returned my first call on Memorial Day, and was responsive to every contact we made during this process. He answered the questions we had, and went above and beyond from a customer service standpoint. In today's customer service environment, as I am sure many of you have experienced, this is a very rare experience.
The ring was also breathtaking. It is absolutely flawless, and our friends and family cannot stop talking about it. My fiancee showed it to a friend of hers, and the response was "who are you, J-LO [Jennifer Lopez]", to give you an idea of how amazing it looks. It also came with a full appraisal that greatly exceeded the purchase price. I proposed at a restaurant, and our waitress made such a big deal about the ring that nearly all of the staff came by to take a look.
Jim, and everyone at Secret Diamond, thank you for making this process enjoyable and a great success. Yes-we are real, and this is not a paid testimonial. Best of luck, and keep up the great work. We continue to recommend you to everyone who will listen!
Greg & Katie
I asked and she said YES, and she loves the ring!!! She said it may need to be re-resized, but when I mentioned sending it in to get done, she opted for a ring guard as she didn't want it out of her clutches for very long. LOL!
Justin M.
After an exhaustive search for the perfect engagement ring, I stumbled upon this site and looked around. I was intrigued by the many different styles and settings. The videos that accompany most of the rings are really helpfully in allowing you to visualize the ring in person. After much debate and a small problem with bride to be, I was able to settle on a ring and place the order. Jim was very helpful in answering my questions and always had time to speak when I called. The ring that I ordered was beautiful on the website and words can't even describe it in person. I personally called Jim to thank him for such a wonderful and trouble free experience. If you are having doubts about ordering, please give Jim a call, he will truly help you, and he stands behind his product; something that is very rare these days.!
Bryan
My ring is so beautiful. It is exactly what I had pictured in my head and it even has the wedding band included in the set. It is a beautiful color and sparkles like crazy! The owner of the business, Jim, is wonderful. He gave great communication about the status of the ring, when to expect it, explained what an "enhanced" diamond is all about, gave us the fedex tracking number, etc... It was nice to know that if for any reason we weren't happy there is a money back guarantee but there isn't a chance I am ever taking this ring off my finger ever!!! My friends and family are all gushing about how beautiful this ring is. Thank you so much, we couldn't be happier!!!
Jen
Last year my fiance purchased my engagement ring from you guys and I absolutely LOVE it! Enhanced or not it is one of the nicest engagement rings I've seen (and I've looked at so many).
Siobhan
I was surfing the web for weeks.(its less stressful than shopping at the stores, they always want to sell it to you now.) Well after a few weeks \"Bam\" there it was, the right one. To make things better Jim gave personel service to make sure I was happy even calling on Saturdays to follow up. If you want to feel comfortable and you want to be able to trust someone ask for Jim at Secret Diamond. With the ring I got from Jim @ Secret Diamond a yes was a sure thing. Thanks Jim for taking the stress out of a stressfull situation for men like me.
Vince
I have always dreamed of a owning a large solitaire diamond ring and I never thought it possible until I spoke with Jim. He found me the most beautiful diamond solitare at more than half off the cost of others. He was very upfront and professional. I felt very comfortable with him. I would recommend Jim to all my family and friends without hesitation. I have had so many compliments. Thank you so much Jim for everything you did for me. I LOVE it!!!
Cathy
I wanted the perfect diamond but I did not have the money to get what I really wanted. I got married on a really tight budget and was not looking to upgrade my ring anytime soon. But I was browsing the internet and came across this website SecretDiamond.com. First I couldn't believe the prices I saw, and what makes it even better is that they offered a payment plan, so I went ahead and ordered the ring I wanted. I always buy things on the internet and 90% of the time I am dissapointed. But I decided to take another chance. When I got the ring it was a good thing I was sitting down. I couldn't stop staring at it! This ring is the most beautiful ring I have ever seen. It left me speechless! I never thought I could wear such a beautiful ring with the tight budget that I have. I feel like a princess! To anyone out there thinking that the prices on the diamond rings at Secretdiamond.com are too good to be true, go ahead and make your purchase, you won't be dissapointed. I'm glad that I did!
Tamika, Fl.
Thank you very much! She loves the diamond ring and I have to say the ring was beautiful. Your pictures just didn't do it justice. The price was outstanding, I don't know how you stay in business with them so low, but I'm sure appreciative! Thank You.
Terry
She said YES! I was panicing when every where I searched the prices were just so high. Thank God I stumbled across Secret Diamond. You gave me something I couldn't otherwise afford! Thank you very much!
Randy S, Nevada
Outstanding customer support. I admit I was a pain and very demanding, but you came through and it was a pleasure doing business with you. You will come highly recommended by me to everyone I know looking for a diamond ring!
Sharon A.
I found the perfect diamond at the perfect price here, but I didn't like the setting it was in. Jim took lots of time out of his busy schedule and listened to exactly what I wanted and made my perfect setting! I sure do appreciate everything you did. Wonderful work. Thank You Jim.
Donna R, Minnesota
Thank you for making this beautiful piece so affordable. I would also like to thank you for doing all the checking with the post office on the ring's location. Great customer service is always the best way to do business and as a consumer, I greatly appreciate that. I will definitely direct others to you website. Thanks again,
Barry D.
My credit card was declined on my first attempt at buying a diamond ring. Then Jim called and told me what happened and I explained my financial situation and he said he would see what he could do. 4 days later I had a diamond ring I could actually afford. It is beautiful and more than I thought I could ever get. Thank You Jim. You made it possible for me to propose! I will tell everyone about your site
Aaron B. Austin, Texas
This site was a first for me. I've never seen any site allow advertisement on their sales pages, but now I understand why you do. I must of clicked every ad on the sale pages I was at and found out that every site it took me to had very nice rings like the ones you have on your site, but they were about twice if not more expensive anywhere else. How could I resist! I received the ring and the diamond is better than you described on your site. I'm in love with it! Thank You! I will be coming back!
Joanna W. Sacramento California
I have received the ring and its a beut! thanks!!!
Ron K. / Canada.
17! Let me say that again. 17! Online diamond sellers I tried and ALL of them had outrageous prices, none of them willing to work with me, all saying we can't budge on price, none seeming to care about their customers. Incredibly depressed described what I was feeling, and then I found Secret Diamond. The prices were incredible! Their customer support was off the chart, they actually cared about dealing with me, and took the time to help me in all of my decisions. Thank You - Thank You - Thank You!
Robert T.
Fantastic Customer Service! Fantastic Prices! Very Nice Rings. You made shopping online a complete joy.
Thank you.
Jillian
I now understand why you have advertisements on your sales pages. I clicked on many of them and I ended up coming back to you guys. A very risky thing to do, but if you have what it takes why not. All I can say is your competition has nothing on you. The diamond ring is exactly as described, beautiful, and when I think about what I paid I feel like I actually stole from you. I will be recommending you to everyone I know.
Jessica Y, California, US
I used to Manage several Jewelry stores in the past, so needless to say I am extremely fussy about the quality of diamonds I would choose to wear my self. When my fiance' and I began looking at diamonds I think he was worried how much it was going to cost him knowing my taste in jewelry. I began talking to Jim and told him exactly the clarity and Cut and size center stones and price range I would like. I was looking for 1.5-2.0 ct center stone so I knew this would take some time. He e-mailed me some rings and I finally found what I liked. Jim ordered in one in my ring size so I could see in person and we met him. I had it narrowed down to three rings. I let my fiance' and Jim take it from there. I was very surprised when he officially proposed to me and was even more surprised because he had gotten the bigger center stone than I had expected.I love it! The best part is he doesn't have buyers remorse about the cost of the ring. He paid about $2000 less for my 2 ct stone engagement ring than I did for a 1ct stone with my manager's discount at a local jewelry store more than 5 years ago.My ring is appraised at over $15000. I love it and even as a jeweler I would buy through you before handing over the difference to a local jewelry store ever again. Thank you again,
Valerie
Hi Samantha. Thank you very much for your quick response. I must tell you as you may know already. Sometimes when I purchase something over the internet even I get a little worried. And this is coming from some one that somewhat runs an internet based business as you do. But I must say your quick response does nothing but make me feel very secure. And the added bonus of the ring being able to ship out on Thursday and be here in my hands by Friday is incredible. I must thank you for making this transaction feel safe and secure for me.
Robert M. Miami, FL.
Jim, I just wanted to let you know that she loves the ring and so does everyone else who has seen it!! She was absolutely stunned. Thanks so much for all of your help with the purchase!!!
Duane from Nebraska
My husband and I were so grateful that you allowed us to use a payment plan with absolutely NO interest! We are on such a tight budget and you were so helpful. No other site around that we tried allowed us to this! You made it possible for us to actually buy a beautiful diamond at exceptional quality for such a low price! Thank You Again. I feel the sparkle in my eyes when I look at my diamond matches that OF the diamond ring! We'll be back to buy a bracelet in the future!
Kendra
I'm currently in St. Louis, Mo and I had been looking all over the city for a special piece of jewelry in it's own way that I wouldn’t find any where else. So I happened to run across SecretDiamond.com and I was so shocked to see the most beautiful ring with elegant taste. The price couldn’t be beat so Jim helped me the next day and answered every question I had and more. The engagement ring was even more wonderful in person than on the site itself. The pictures didn’t do it justice! To make a long story short I had it for a little over a month before I could propose. The day before Easter finally came and the day to ask her went just as planned. She cried and said YES! To this day she looks at the glow on her hand everyday and can't believe how beautiful and stunning her engagement ring is. Thanks A Billion Jim and Secretdiamond.com!
Bonnell T.-St. Louis
To anyone whom is sceptical or apprehensive in purchasing an engagement ring from Secret Diamond like I was can be assured that the ring looks twice as nice in person. When I called and spoke to Jim the owner. I expressed my concerns of the color. Jim made a few phone calls, called me back and told me that he could have another diamond three color grades lower for a few hundred dollars more and the same size center stone. I told him lets go with it. I had only one request. I needed the engagement ring by Saturday and it was Wednesday mid morning and the diamond had to be switched and appraised. The ring was fed-ex to me and I had the engagement ring by Friday around noon.The reason I needed the ring by Saturday, all my Girlfriends Family was coming into town to meet me. I purchased the 3.76 Head Turning Radiant Diamond Engagement Ring. When the ring arrived I called Jim told him that it was just gorgeous. I also said to Jim that he could use me as a reference and give my phone number out to anyone that was concerned about purchasing an Engagement Ring from Secret Diamond. I can not thank Jim enough and I will be a customer for a long time. THANK YOU JAMES!
Gary from Pittsburgh Pennsylvania
Hi Jeremie, this is Karen from Los Angeles, California. I just wanted to let you know that when I started to search for my diamond engagement ring, I thought the obvious place that I would end up purchasing it would be the local diamond district here in Los Angeles. WOW was I ever wrong! After making the rounds in the jewelry stores here, I never thought that I was going to be able to afford the engagement ring of my dreams. SecretDiamond.com changed that thanks to you. I just wanted to let you know that I really appreciate all the help that you gave me in finding my perfect engagement ring with my limited budget. I had never even heard of clarity enhanced diamonds before, and I was skeptical until I received it. It appraised for almost 3 times what I paid for it!! I would never have believed it without seeing it for myself. I don’t know how your company sells these beautiful diamond rings at such an affordable price, but keep up the good work. You have just earned a customer for life! I also wanted to let you know that I will be referring everyone I know. Thanks again and I will talk to you on my next purchase. I will be looking for a pair of diamond stud earrings this holiday season.
Karan
Order was received this A.M.. The ring is gorgeous!! Thanks for your help in getting it to me so quickly, as I am proposing to my lady this evening. Wish me luck!!......
Marc S. San Diego
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