1) Are your diamonds clarity enhanced in any way?
2) Why are the prices on your diamonds so low?
3) How can you offer TRUE WHOLESALE PRICING on your diamonds, but other companies can't?
4) I am concerned about making a purchase online, Is it safe to buy something from your website?
5) Do You Offer Engagement Ring Financing? A LayAway Plan?
6) Do You have a return policy?
7) Do You Charge Sales Tax?
8) What form of payments do you accept?
9) What Countries Do You Ship To?
10) How do you ship the engagement rings?
11) Can You Explain What It Means When A Diamond Is Clean To The Naked Eye? (Eye Clean)
12) Do You Have A Retail Store In My State?
13) Do I Receive Free Maintenance For My Engagement Ring If I Buy It From You?
14) Do I Receive Free Engagement Ring Insurance?
15) I'd like to place an international order. Do I pay customs fees to Secret Diamond or to Fedex?
16) Once I Order My Engagement Ring, How Long Will It Take To Receive It?
17) Will my information be shared with 3rd parties?
18) Can I Ship My Engagement Ring To An Address Other Than The One Listed With My Credit or Debit Card Company?
19) If I buy a diamond and an engagement ring setting from your business, do you set the center diamond for me?
1) Are your diamonds clarity enhanced in any way?
The short answer is No. All of our diamond engagement ring settings are set with all natural diamonds. Not one has been clarity enhanced in way, shape or form. The diamonds in our wholesale diamond database are also not clarity enhanced in any way. However the diamonds in the database come from many wholesalers around the world, and sometimes they accidentally put in diamonds that are enhanced. We're all human, mistakes happen, but not to worry though. Once you request a diamond from us, we immediately make the call to find out all we can about it. If we find out that the diamond is enhanced, in any way, you will definitely be notified, so you can choose whether or not you still wish to purchase it. |
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2) Why are the prices on your diamonds so low?
We are engagement ring designers and manufacturers that sell directly to the general public, worldwide. Our goal is to sell more of our beautiful, unique engagement rings by offering them to you, the newly engaged couple, at the lowest price possible. In order to achieve this, we have decided to show our appreciation by offering anyone that purchases their engagement ring from us, the opportunity to get their certified center diamond at a TRUE WHOLESALE PRICE. You will get your diamond for exactly the same price that we pay the diamond wholesaler, OUR COST. Many other companies that sell diamonds online, claim that you can purchase a diamond from them at wholesale pricing, but in reality that is not the case. Unless you are paying exactly the same price that they are, you are not really buying your diamond at wholesale. But don't take our word for it. Take a look for yourself at the prices on more than 65,000 diamonds in our diamond database, and decide if buying your diamond from us at TRUE WHOLESALE, will save you money! |
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3) How can you offer TRUE WHOLESALE PRICING on your diamonds, but other companies can't?
It's really pretty simple. When you look online at all of the websites selling diamond engagement rings, you may notice that many of them have exactly the same photos of the exact same boring engagement rings. This is because they are not designers and manufacturers of engagement rings like we are. Many of these "engagement ring companies" are simply purchasing the raw casting from another company, and then just setting the diamonds. They really have little control over the entire process. They are stuck with the same old designs, and the same old pricing. Since we design and manufacture the vast majority of our own engagement rings from beginning to end, we have much more control over the rings that we offer, and the amount of profit required to stay in business. This allows us to pass the savings on to you in the form of TRUE WHOLSALE PRICES on certified loose diamonds! |
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4) I am concerned about making a purchase online, Is it safe to buy something from your website?
Here at Engagement Rings By Secret Diamond, we want you to feel comfortable in knowing that we regard your privacy and security very seriously. In order to ensure a safe and secure environment for all of our customers, we employ the latest data encryption technology to protect against loss, misuse, or alteration of your information. We also have hired an independent third party verification service to ensure that our website is Verified Secure, Privacy Protected, Business Background Reviewed and ID Theft Protected. We have gone to great lengths to ensure that you enjoy a safe and secure, engagement ring buying experience. Please click here for a more detailed explanation. |
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5) Do You Offer Engagement Ring Financing? If Not, Do You Offer Any Other Type Of Easy Monthly Payments Such As A LayAway Plan?
Although we do not offer engagement ring financing, for your convenience we provide links to credible 3rd party lenders to obtain a loan or various other types of financing for your engagement ring purchase. We also offer an engagement ring layaway plan. Take advantage of our layaway plan and you will have up to 6 months to pay off your engagement ring with no interest charges, no credit check, and no application fees. Monthly payments are not required either. All we ask is that you pay off the ring within 6 months and keep us informed of your estimated payoff date, so that we may have your ring ready for you. Click here for more information on engagement ring financing. |
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6) Do You have a return policy?
We always strive for customer satisfaction. We take great pride in personally designing and hand crafting the diamond engagement rings offered for sale on our website. We are confident that upon receipt of your purchase, you will find that it meets or exceeds your expectations. However if for any reason you are not completely satisfied with your engagement ring, you have 30 days to notify us that you plan to return your item(s) for a refund or exchange minus shipping/handling. You MUST return the item(s) in it's original condition so that we receive it back at our offices within 30 days, starting from the day that you receive your ring. Please see our Return Policy Page for further details, and conditions. |
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7) Do You Charge Sales Tax?
At this time we do not charge sales tax for orders shipped outside the state of Minnesota. Any orders shipped to the state of Minnesota will be charged a 6 ½% sales tax. |
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8) What form of payments do you accept?
We accept Visa, Mastercard, Discover Card, and Paypal. At present we do accept American Express, however you will need to contact us first before attempting to use your American Express card. We will not accept any orders placed by using your American Express Card unless you contact us first. You may also receive a 2.0% discount if you pay with a Bank Wire Transfer-Please contact us for details. We do not accept personal checks at this time. PLEASE NOTE: Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute a confirmation of our offer to sell. SecretDiamond.com reserves the right at any time after receipt of your order to accept or decline you order for any valid reason. If you need to use Paypal please contact us first. We may require additional verification or information before accepting any order. |
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9) What Countries Do You Ship To?
We ship our engagement rings to most countries worldwide. Only the Continental U.S. qualifies for free 2nd day shipping. Often times we may choose at our sole discretion, to ship an item "Overnight" to a customer as a courtesy, for no additional charge. All countries outside of the USA, must pay by bank wire transfer. Please click the link to read more. World Wide Shipping. |
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10) How do you ship the engagement rings?
We use FedEx to ship our engagement rings. We insure the ring for the full value that you paid for it in case it gets lost, stolen or damaged during shipping. That way the ring will be covered against accidental loss. You are not responsible for the engagement ring until it arrives at your door and you sign for it. (You will have to sign for it) In some cases such as APO addresses, we will ship engagement rings via the United States Postal Service, or we will even use UPS if FedEx delivery is not available in your area. One way or another, we will get it to you. If you are not home when FedEx attempts to deliver your engagement ring, they will leaved a notice on your door. You can call them and have them redeliver the package the following business day, or you may go to your local FedEx facility with proper identification and pick up the package there. |
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11) Can You Explain What It Means When A Diamond Is Clean To The Naked Eye? (Eye Clean)
By definition, diamonds with a clarity grade of Flawless, Internally Flawless, VVS1, VVS2, VS1, VS2 and SI1 are "Eye Clean" (clean to the naked eye OR clean to your eyes without using any type of magnification) An SI2 clarity grade is where a diamond begins to make the transition from "Eye Clean" to visually imperfect, meaning that you may quite possibly start to see the inclusions with your eyes. This will tend to be more true in an EGL certified diamond as opposed to a GIA certified diamond. This is because GIA is typically more strict in their grading criteria. After all, GIA invented the system in place today used to grade diamonds worldwide, known as the 4 C's. This is also why you will probably pay extra for a GIA certified diamond. |
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12) Do You Have A Retail Store In My State?
We do not operate any retail store locations. This allows us to focus on what we do best, design and manufacture engagement rings and offer them to you at a substantial discount compared to your local jewelry store. Without retail locations, we are able to keep operating costs down and pass the savings on to you. We do understand however that many customers prefer to see their engagement ring before they make their final decision to purchase it for a lifetime. This is why we offer a 30 day money back guarantee on all of our engagement rings, as well as free resizing for up to 60 days after your purchase. We understand and appreciate that a retail jewelry store location offers a value to you as the consumer, however typically that will mean higher prices. That is a decision that you will have to make. We suggest that you start by looking at diamond engagement rings at your local jewelry store first, so that you can get a good idea of what is available and how much you will have to spend. It may also help you to decide what style of ring you like, as well as what size and shape of diamond you prefer. If you feel that you would like to receive a designer quality engagement ring for a much lower price, then come back and visit us. Often times people are shocked at how much money they can actually save. You may also find that Engagement Rings By Secret Diamond carries a much larger selection of engagement ring styles than your local jewelry store, as well as anywhere else online. |
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13) Do I Receive Free Maintenance For My Engagement Ring If I Buy It From You?
You may return your ring every 6 months for a free cleaning and polishing. At this time we will also take time to examine your prongs and tighten them if necessary. |
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14) Do I Receive Free Engagement Ring Insurance?
Engagement Rings By Secret Diamond does not provide engagement ring insurance. Often times insurance can be purchased through your homeowners insurance company. Please ask your insurance agent for details. Another resource to consider for your jewelry insurance needs is JewelersMutual.com. Their prices are quite reasonable. |
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15) I'd like to place an international order. Do I pay customs fees to Secret Diamond or to Fedex?
When you place the order for your engagement ring, we only collect payment for the cost of the ring. (Shipping is free) Once the package arrives in your country, Fedex will contact you to collect any taxes or duties that are required. International shipping is done via Fedex International Priority and may take approximately 4-6 additional days. |
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16) Once I Order My Engagement Ring, How Long Will It Take To Receive It?
All of our engagement rings are custom made to the specifications that you provide. We do not maintain an inventory of "Stock Sizes" for resizing. We choose to make your ring this way so that you will receive a brand new ring, made exactly the way you ordered it, rather than taking a "stock size" off the shelf and resizing it. Although this method takes longer for you to receive your new engagement ring, we strongly believe that you will receive a better product in the end and be more satisfied. Since many of our engagement rings are extremely intricate pieces of craftsmanship, please allow up to 14 business days for your ring to be shipped from our facility. In most cases, we will ship it overnight it for you so that you will receive it the next business day. This is done at our sole discretion. Free 2nd day shipping is included at no additional charge. Solitaire engagement rings and rings that are less intricate in their design, can often times be shipped much quicker. If you are in a rush and need your engagement ring sooner, please contact us and we will be happy to see what we can do to expedite your order. |
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17) Will My Information Be Shared With 3rd Parties?
Absolutely not! We keep all information private and we do not participate in any form of spam. |
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18) Can I Ship My Engagement Ring To An Address Other Than The One Listed With My Credit or Debit Card Company?
If you pay with a bank wire transfer, you may request to have your new engagement ring shipped to any address you wish. When using a credit or debit card, you may only ship the ring to the address that is on file with your credit or debit card company, or bank. In some cases, you may call your credit or debit card company and ask that they temporarily change your address to the address that you wish to ship your ring to. If you need to place an order this way, please contact us first. We will help you with the proper instructions on how to complete this type of transaction. This will ensure that you do not experience any delay when placing your order.
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19) If I buy a diamond and an engagement ring setting from your business, do you set the center diamond for me?
Yes. When you buy the setting and the diamond from our company, we set the diamond in the ring for you. When we ship the item to you, it will be a completed engagement ring that will also include a ring box, and the diamond certificate if you buy a certified diamond from our database. If you would rather not have the diamond set, please let us know and we will be glad to ship the diamond and the engagement ring, without setting the center diamond. For customers that wish to purchase just an engagement ring setting, please note that all engagement ring settings are shipped with the "accent diamonds" already set. We do not ship "raw castings." |
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